Privacy Policy

Welcome to TCG BID (the "Site"), an online auction platform operated by Cyber Fire Limited ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy (the "Policy") explains how we collect, use, disclose, and safeguard your information when you use the Site. If you do not agree with this Policy, please do not use the Site.

1. Information We Collect

We may collect the following types of information:

Personal Information:

Name, email address, phone number, and mailing address.

Account registration details, such as username and password.

Payment information, such as credit card or payment method details (processed securely by third-party payment processors).

Communications with customer support, such as emails or call records.

Non-Personal Information:

Device information, such as IP address, browser type, operating system, and device identifiers.

Usage data, such as pages visited, links clicked, and activities on the Site.

Information collected through cookies and similar technologies (see "Cookies and Tracking Technologies" below).

2. How We Collect Information

We collect your information through:

Direct Submission: When you register an account, participate in auctions, make payments, or contact customer support.

Automated Collection: Through cookies, web logs, and other tracking technologies when you browse the Site.

Third-Party Sources: From payment processors, shipping providers, or analytics service providers.

3. How We Use Your Information

We may use your information for the following purposes:

To provide and operate the Site’s services, including account management, auction participation, and transaction processing.

To process payments and fulfill orders (including shipping arrangements).

To communicate with you, such as sending auction updates, transaction confirmations, or customer support responses.

To improve the Site’s functionality, user experience, and services by analyzing usage trends and preferences.

For marketing and promotions, such as sending information about new auctions or offers (you may opt out at any time).

To comply with legal obligations, such as tax or anti-fraud requirements.

To protect the Site, users, and our business by detecting and preventing fraud or abuse.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: With third parties that assist in our operations, such as payment processors, shipping companies, or IT service providers, who are restricted to using your information solely for providing services.

Legal Compliance: When required by law or to respond to lawful requests from authorities (e.g., court orders).

Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

Protecting Rights: To protect the rights, property, or safety of our company, users, or others.

We do not sell or rent your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

Enhance the Site’s performance and user experience.

Remember your preferences, such as language or login status.

Analyze Site usage for improvements.

Provide personalized advertisements or content.

You can manage or disable cookies through your browser settings, but note that disabling cookies may affect certain Site functionalities. Please refer to our Cookies Policy for more details.

6. Your Rights and Choices

Depending on applicable law, you may have the following rights:

Access: Request to view the personal information we hold about you.

Correction: Request correction of inaccurate or incomplete personal information.

Deletion: Request deletion of your personal information in certain circumstances.

Restriction or Objection: Restrict or object to our processing of your personal information.

Data Portability: Request to receive your personal information in a structured format.

Opt-Out of Marketing: Unsubscribe from our marketing communications at any time.

To exercise these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity to process your request.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law (e.g., for tax or accounting purposes). When your information is no longer needed, we will securely delete or anonymize it.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss, such as using encryption and secure servers. However, no online transmission or storage method is completely secure, and you use the Site at your own risk.

9. International Data Transfers

Your personal information may be transferred to and stored in locations outside Hong Kong (e.g., our servers or service providers’ locations). These locations may have different data protection laws than your jurisdiction. By using the Site, you consent to such international transfers.

10. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. Please review their privacy policies to understand how they handle your information.

11. Children’s Privacy

The Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately, and we will take steps to delete it.

12. Changes to This Policy

We may update this Policy periodically to reflect changes in legal, technical, or business requirements. The updated Policy will be posted on the Site with the effective date noted. Your continued use of the Site after updates constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions or concerns about this Policy or our privacy practices, please contact us at:

Email: [email protected]
Address: Flat C, 4/F, 351 & 353 King's Rd, North Point, Hong Kong
Phone: +852 5110 3154

We will make every effort to address your inquiries and resolve your concerns.

By using TCG BID, you acknowledge that you have read, understood, and agree to this Privacy Policy.