Shipping Policy

At TCG BID, operated by Cyber Fire Limited, we strive to provide flexible and reliable shipping options for our buyers. This Shipping Policy outlines the available methods for receiving your purchased items and associated costs.

1. Shipping Options

We offer the following methods for receiving your items:

Face-to-Face Pickup: Arrange a direct pickup with the seller at a mutually agreed location and time. This option is subject to the seller’s availability and agreement.

Self-Pickup at Company Address: Collect your items in person at our office located at Flat C, 4/F, 351 & 353 King's Rd, North Point, Hong Kong. Pickup is available during business hours (Monday to Friday, 9:00 AM to 5:00 PM HKT) by appointment only.

Delivery: Items can be shipped to your provided address through a courier service selected by the seller.

2. Shipping Costs

Shipping costs vary based on the following factors:

Location: The destination address of the buyer.

Item Price: The value of the purchased item(s).

Weight and Size: The physical dimensions and weight of the item(s).

Costs for delivery will be discussed and agreed upon between the buyer and seller at the time of purchase. For face-to-face pickup or self-pickup, no additional shipping fees apply unless otherwise specified by the seller.

3. Responsibilities

Sellers: Responsible for arranging and fulfilling the agreed-upon shipping or pickup method, ensuring items are securely packaged to prevent damage during transit. Sellers must provide accurate details about shipping terms in their listings.

Buyers: Responsible for providing accurate delivery or pickup and contact information and coordinating with the seller for face-to-face pickup or self-pickup arrangements. Buyers must cover any applicable shipping costs for delivery.

4. Delivery and Pickup Timelines

Face-to-Face Pickup: Timelines are subject to mutual agreement between the buyer and seller.

Self-Pickup: Available within 5 business days after auction close, subject to appointment confirmation.

Delivery: Shipping timelines depend on the courier service and destination. Sellers will provide estimated delivery times upon confirmation of the order.

5. Liability

Cyber Fire Limited is not responsible for delays, damages, or losses occurring during shipping or pickup. Any issues related to the condition or delivery of items should be resolved directly between the buyer and seller. We encourage buyers to inspect items upon receipt and report any concerns to the seller immediately.

6. Contact Us

For questions or assistance regarding our Shipping Policy, please contact us at:

Email: [email protected]
Address: Flat C, 4/F, 351 & 353 King's Rd, North Point, Hong Kong
Phone: +852 5110 3154

By purchasing through TCG BID, you acknowledge and agree to this Shipping Policy.